TERMS AND CONDITIONS
§ 1 General Provisions
These Terms and Conditions define the general terms, conditions, and methods of providing electronic services and selling through the online store available at peterscollective.com (hereinafter referred to as the “Store” or “Online Store”).
The Store is operated by Piotr Kwiecień, conducting business activity under the name PETERS COLLECTIVE Piotr Kwiecień, NIP: 7010941601, REGON: 384173711, ul. Marszałkowska 58, suite 15, 00-545 Warsaw (hereinafter referred to as the “Seller”).
These Terms and Conditions specify the procedure for concluding and performing sales contracts for goods available in the Store’s assortment, including the rules and methods of placing orders, concluding sales agreements, delivery methods and costs of ordered products, payment methods for the ordered goods, the buyer’s rights to withdraw from the agreement without giving a reason, the procedure for filing and processing complaints, rules for the protection of the buyer’s personal data, and other rights and obligations of the Parties.
Contact with the Seller is possible via:
- Email address: info@peterscollective.com
- Telephone number: +48 530 270 898
- Contact form available on the Online Store’s website.
These Terms and Conditions are continuously and freely available on the website peterscollective.com in a manner that allows their acquisition, reproduction, and recording of their content by printing or saving them to a storage medium at any time.
The Seller informs that using services provided electronically may involve risks for every Internet user, consisting of the potential introduction of harmful software into the Client’s ICT system and the acquisition and modification of their data by unauthorized persons. To minimize these risks, the Client should use appropriate technical measures, in particular antivirus programs and a firewall.
§ 2 Definitions
The terms used in these Terms and Conditions shall have the following meanings:
Client – a customer of the Seller, i.e., a natural person concluding a legal transaction with the Seller that is not directly related to their business or professional activity, who places an order through the Online Store or uses other services available in the Online Store;
Civil Code – the Act of 23 April 1964 – Civil Code (consolidated text: Journal of Laws of 2024, item 1061, as amended);
Consumer – a Client who is a consumer within the meaning of Article 22¹ of the Civil Code;
Product – a product presented in the Online Store, included in the Seller’s current commercial offer, the description of which is available with each presented item;
Sales Agreement – a distance sales agreement for Products within the meaning of the Civil Code, concluded between the Seller and the Client;
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2023, item 2759);
Act on the Provision of Electronic Services – the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws of 2024, item 1513, as amended);
Order – a Client’s declaration of intent, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of the Product.
§ 3 Conclusion of the Sales Agreement
To place an Order, the Client should:
- Select the Product, specifying, if the option is available, the color, size, other optional features characteristic of the Product, and its quantity;
- Contact the Seller to place an Order via email at info@peterscollective.com or via DM on Instagram: @peterscollective;
- Choose the delivery method with the Seller. At the latest at this stage, the Client should read, confirm they have read, and accept the Terms and Conditions, as well as provide any other required consents;
- Choose the payment method – depending on the chosen payment method, the Client is asked to follow the provided instructions. By performing this action, the Client confirms the submission of the Order and their intention to proceed with it, expressing their willingness to conclude the Sales Agreement. After this point, order cancellation is no longer possible.
The Store accepts Orders 24/7, every day of the week. Orders will be processed by the Store on the next business day following the day the Order was placed.
A condition for successfully placing an Order is providing accurate data by the Client, including an email address and phone number. The information entered by the Client in the form must be truthful, up-to-date, and precise.
Order confirmation by the Client constitutes, under Articles 66 and following of the Civil Code, an offer made to the Seller to conclude a Sales Agreement, according to the Order content and under the conditions specified in these Terms and Conditions.
The Client receives confirmation of acceptance of their offer from the Seller via email, sent to the address provided by the Client. Upon receipt of this confirmation by the Client, the Sales Agreement between the Client and the Seller is concluded.
The Seller reserves the right to refuse to process an Order within the Sales Agreement if:
- The data provided in the form, including the Client’s contact details, is false or so inaccurate that it prevents the execution of the Order;
- The transaction was not authorized in the electronic payment system (bank transfer, PayPal), or the payment for the order was not made within the time specified in § 5, section 6 of these Terms and Conditions.
Before refusing to process the Order, the Seller will attempt to contact the Client to obtain the necessary data to enable the execution of the Order.
Products can also be purchased at the Store’s premises by prior arrangement with the Seller, i.e., by setting a date and time when the Client can personally view the Products and purchase them on-site by paying in cash or by card.
§ 4 Product Reservation
- The Client has the option to reserve a selected, specific Product either at the physical Store or via the website / DM on Instagram.
- The Product reservation is made exclusively at the Client’s request by paying a reservation fee, the amount of which is individually agreed with the Seller, to the Seller’s bank account: (…) and confirmed by the Seller’s acceptance of the reservation
- The reservation fee constitutes payment for the service of reserving a specific Product for the Client, which is executed immediately upon receipt of the payment. The Consumer loses the right to withdraw from the agreement in accordance with Article 38(1)(1) of the Consumer Rights Act and acknowledges this fact.
- If the Client changes their decision and chooses another Product, it will be treated as a cancellation of the previous reservation. In such a case, the reservation fee is non-refundable, and making a reservation for another Product requires a new reservation request and payment of a new reservation fee.
§ 5 Delivery and Collection of the Product
Delivery of the ordered Product is carried out within the territory of the European Union, according to the Client’s selection made when placing the Order.
The Store offers the following delivery methods:
- Courier delivery by DPD or InPost shipping companies;
- Delivery to an InPost parcel locker;
- Personal collection at the Store.
The delivery cost is added to the total value of the Order and depends on the chosen delivery method. Information about delivery costs is provided when placing the Order and is visible in the summary before its confirmation.
Delivery costs for Orders exceeding a specified amount (information about the current limit is available in the “cart” during the Order process) are covered by the Seller.
The estimated delivery time is as follows:
- Domestic shipments: 3 business days from the date of dispatch;
- International shipments: 14 business days from the date of dispatch.
If the Client selects prepayment as the payment method, the Order processing may be delayed until the payment (including the Product price and delivery costs) is credited to the Seller’s bank account.
The exact delivery date may vary depending on the delivery location and product availability.
For personal collection, the Client will be informed by email or phone about the possibility of collecting the Order. Collection is possible at a time agreed in advance with the Seller due to the Store’s flexible opening hours.
The Client is obliged to check the condition of the shipment at the time of receipt. If damage is found, the Client should prepare a damage report in the presence of the courier or other delivery provider.
In the event of a delivery delay caused by reasons attributable to the Store, the Client will be immediately informed, and the Store will take action to resolve the situation.
The Store is not responsible for delays resulting from incorrect or incomplete address details provided by the Client.
§ 6 Payment Methods
All product prices presented on the website are given in PLN and are gross prices, including VAT at the applicable rates.
The price displayed for a given product at the time of placing the Order is binding and does not change after the Order has been placed, regardless of any subsequent price modifications in the Store.
The Store reserves the right to change product prices and delivery costs; however, such changes do not affect orders placed before they were introduced.
Available payment methods:
- Electronic payment via PayPal,
- Bank transfer to the Store’s account – transfer details are provided in the Order summary,
- Cash or card payment during personal collection at the Store.
If prepayment is selected (electronic payment or bank transfer), the Order will be processed once the full amount is credited to the Store’s account.
In case of delayed prepayment (bank transfer or electronic payment), the Store reserves the right to cancel the Order after 4 days from the date of submission. The Client will be informed about the cancellation.
The Store is not responsible for delays in payment processing caused by financial institutions handling the transactions.
A VAT invoice is issued at the Client’s request and sent electronically to the provided email address or delivered with the Order.
§ 7 Warranty for Defects (Statutory Warranty)
- The Client’s name and surname,
- Order number or proof of purchase,
- Description of the Product defect,
- The Client’s request related to the complaint (e.g., product replacement, repair, price reduction, or withdrawal from the contract in case of a significant defect).
- The Product lacks the properties it should have due to its intended purpose or resulting from the Sales Agreement,
- The Product was delivered to the Client incomplete.
The Store is liable to the Client for physical and legal defects of the purchased product under the provisions of the Civil Code (Articles 556 and following).
A physical defect means non-compliance of the Product with the Sales Agreement, in particular when:
A legal defect occurs when the purchased Product is owned by a third party or is encumbered by the rights of a third party.
To submit a complaint, the Client should return the Product along with a written description of the defect to the Store or via email (as per Appendix 1 to these Terms and Conditions), together with proof of purchase, marked “COMPLAINT.”
The complaint should include:
The Store will consider the complaint within 14 calendar days from the date of its receipt. The Client will be informed about the decision in the same way the complaint was submitted or in another agreed manner.
If the complaint is accepted as justified, the Store will act according to the Client’s request, taking into account applicable law and the nature of the defect.
The costs related to the complaint, including the costs of delivering the defective product to the Store and returning the repaired or replaced product to the Client, will be covered by the Store.
The Store is not liable for defects of the Product resulting from:
- Improper use or maintenance,
- Mechanical damage occurring after the Product was handed over to the Client,
- Natural wear and tear resulting from normal use of the Product.
The right to warranty is granted to Consumers under the principles set out in the Civil Code.
If the complaint is not accepted, the Product will be returned to the Client along with an explanation of the reasons for rejecting the complaint.
In case the Client finds the Product damaged during transport, they are obliged to prepare a damage report in the presence of the courier. Complaints regarding damage to the Product during transport will be considered based on the damage report prepared by the Client and the courier. Complaints about damage caused during transport will only be considered if a complaint report has been drawn up with the courier.
The Seller is released from liability under the warranty if the Client was aware of the defect at the time of concluding the Sales Agreement.
§ 8 Withdrawal from the Sales Agreement
A Client who has concluded a distance Sales Agreement may withdraw from it without giving any reason within 14 days from the date of receiving the Product. After the lapse of 14 days, the right of withdrawal expires.
To exercise the right of withdrawal from the agreement, the Client should submit an explicit statement to the Seller. The statement should be sent to the Store’s address. The Client may use the model withdrawal form, which will be provided in an email directly after the Client confirms the Order.
To meet the deadline referred to in § 7 section 1 of these Terms and Conditions, it is sufficient to send the statement of withdrawal by email before the deadline expires.
In the case of withdrawal from the Sales Agreement, the Seller shall refund the Client the payments received for the ordered Products, excluding delivery costs, without undue delay and in any event no later than 14 days from the date of receiving the withdrawal statement. The refund will be made using the same payment method that was used by the Client in the original transaction unless the Client has explicitly agreed otherwise. However, the Store may withhold the refund until it has received the returned Product or until the Client has provided proof of its return, whichever occurs first.
The Client is obliged to return the Product immediately, but no later than 14 days from the day on which they withdrew from the agreement. To meet the deadline, it is sufficient to send the Product before the expiry of this period. The Client should return the Product along with the fiscal receipt and, if not yet sent, the original return form or any other withdrawal statement, to the Store’s address.
The Client bears the direct costs of returning the Product (including shipping, delivery, and packaging). The Client is requested to use packaging that ensures the Product is properly secured according to its type, to prevent damage during transport.
The Seller has the right to inspect the nature, characteristics, and functionality of the Product returned as part of the withdrawal process. This means, in particular, that the Client may not use the Product, and it must be returned in an intact condition, in its original packaging, along with all documents required for the withdrawal process and with the security seal intact. If it is found that the Product has been used beyond what is necessary to determine its nature, characteristics, and functionality, the Client is liable for the diminished value of the Product, or the Seller has the right to refuse the withdrawal.
The Seller does not accept returns of Products purchased directly at the physical Store. This provision does not exclude the Consumer’s right to make a warranty claim or file a complaint if the purchased Product is defective.
§ 9 Personal Data Protection
The administrator of the Client’s personal data is Piotr Kwiecień, conducting business activity under the name PETERS COLLECTIVE Piotr Kwiecień, NIP: 7010941601, REGON: 384173711, ul. Marszałkowska 58, suite 15, 00-545 Warsaw.
Clients’ personal data are processed in accordance with the applicable laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), the Personal Data Protection Act, and other applicable regulations.
Clients’ personal data are processed for the following purposes:
- The execution of the Sales Agreement;
- The use of certain functionalities of the website (e.g., creating a user account).
Providing personal data is voluntary but necessary for the execution of the Sales Agreement or the use of certain website functionalities.
Personal data may be transferred to entities cooperating with the Seller, in particular:
- Courier companies responsible for delivering the Products;
- Payment operators processing transactions;
- Entities providing IT and hosting services.
Such data is transferred only to the extent necessary to achieve specific purposes.
The Client has the right to:
- Access their personal data;
- Request the rectification, deletion, or limitation of processing;
- Object to data processing;
- Transfer their personal data;
- File a complaint with the competent supervisory authority if they believe their data is processed unlawfully.
Clients’ personal data will be stored for the period necessary to achieve the processing purposes, in particular:
- For the duration of the Sales Agreement and any claims that may arise from it;
- As required by applicable accounting and tax regulations.
Clients’ personal data is collected with due care and properly protected against unauthorized access in accordance with applicable regulations. Personal data may be made available to authorized persons, authorities, or institutions (including law enforcement and judicial authorities) only in cases explicitly required by applicable law.
The Store may use cookies. Cookies are small text files sent by the Store and stored on the Client’s computer, containing certain information related to the Client’s use of the website and Store. Cookies are used by the Store to operate the website and during the purchasing process, for example, to remember Clients’ purchases. In any case, the Client may block the installation of cookies or delete permanent cookies using the appropriate options of their web browser.
§ 10 Final Provisions
These Terms and Conditions constitute an integral part of the Sales Agreement concluded between the Seller and the Client. The content of the Terms and Conditions is binding on both Parties in the version applicable on the date the Client places the Order. Lack of acceptance of these Terms and Conditions makes it impossible to purchase Products offered by the Store.
The Seller reserves the right to make changes to the Terms and Conditions at any time. Amendments to the Terms and Conditions take effect upon their publication on the Store’s website. Changes to the Terms and Conditions will not affect the rights acquired by Clients who placed an Order before such changes took effect.
- Internet access;
- Use of a web browser that allows editing hypertext documents;
- An active email account.
The Seller reserves the right to modify prices and quantities of Products available in the Store throughout the day, withdraw or introduce individual Products to the Store’s offer, and conduct, withdraw, or modify promotional campaigns on the Store’s website. Such changes do not affect the rights of persons who have concluded Sales Agreements for Products offered by the Store prior to these changes.
The technical requirements necessary for the Store to provide electronic services are as follows:
Any disputes arising between the Client and the Seller may be resolved out of court, in accordance with regulations regarding alternative dispute resolution (ADR) methods for consumers.
A Client who is a Consumer has the possibility of using out-of-court dispute resolution methods, in particular:
- Mediation conducted by the Trade Inspection;
- A Permanent Consumer Arbitration Court operating at the Provincial Inspectorate of Trade Inspection.
Detailed information about access to ADR procedures is available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl.
The Client also has the option to use the EU ODR platform, available at https://ec.europa.eu/consumers/odr. This platform is used to resolve disputes arising from online purchases.
The use of out-of-court dispute resolution methods is voluntary and requires the consent of both parties.
The cost of a telephone connection with the numbers provided by the Seller is determined by the Client’s operator according to their tariff. The Seller does not charge any additional fees for contacting the Client by phone.
If any provision of these Terms and Conditions is deemed invalid, the remaining provisions shall remain in force and be enforceable under applicable law.
In matters not regulated by these Terms and Conditions, the provisions of the Civil Code shall apply.